Your objectives are our personal mission.
We measure our success through your KPIs.
Services
Strategy
We develop a plan to achieve the results you want. We walk through your venue and identify opportunities to make improvement and then document and track the tactics and progress. We can conduct a competitive set review including a marketing analysis, to help you fully understand how your business is competing locally. We can even connect you with third party operators.
Pre-Opening
Opening your restaurant or hotel can be a very intimidating process. With over 100 openings in our experience, we have the systems and tools to keep the process on track leading up to and through the opening process. Additional support includes recruitment and task force, recipe development and operating documents, bar programming and front of the house SOPs.
Branding & Design
Style and functionality have never been more important than today. We are experienced in branding identity, venue naming and logo design, and complete printed collateral packages.
Concept & Development
It all begins with an idea. Let us help you turn that idea into a reality. We start with a concept intention and then continue to detail that intention out into a playbook. We liaison with your designers to ensure that all guest facing, and operational support design will match your concept to ensure a successful operation. We are skilled at kitchen & front of the house floorplan design review, front of the house guest mapping, operating supplies selection, uniform selection & procurement, and product sourcing.
Operations
Do you have an operation that isn’t achieving the results that you want? Let us help you evaluate why and then create a strategic roadmap to getting on the right track. We can help with identifying leadership, purchasing programs, process improvement, mission and concept clarity, as well as revenue strategies to help keep your business growing.
Owner Support
Let us be your representation for a new project or existing operation. Single or multiple venues, restaurant or full-service hotel, we can ensure that your timelines, financial and business goals are met.
“Susan is a top example of who you want if you are serious about making things better. Her approach will make all stakeholders think and participate. It becomes a collective "buy in" through her deep knowledge of product, service and people, and more importantly the blend of the three. Her incredible ability to connect with people through her ability to listen and communicate clearly is a prime example for me.”
— FLOR VAN DER VAART, OWNER EPIC DMCC